Two weeks at the RMA facility in Kentucky after they receive my motherboard before they ship it back.
#@$#$*
As a note, the email from ASUS regarding the RMA is copied in all of its 1995-era HTML glory below the fold... Dear Sir or Madam:
Your RMA# is ########.
PLEASE KEEP YOUR RMA# ON HAND, AS YOU MUST PROVIDE IT TO THE CUSTOMER SERVICE REPS FOR ANY STATUS CHECKS AT (510) 739-3777 EXT. 5105. The RMA Process runs approximately 10 BUSINESS DAYS (excludes ALL holidays, weekends, and transit time back to you) from the date your product is RECEIVED AT OUR FACILITY. Customer's are responsible for 1 way freight to ASUS. Our standard shipping back to customer is FEDEX Ground.***Please note if your product is one of the following, please return your product with the following accessory:
P5 series Motherboards-Please make sure to put the CPU Cap back on the motherboard to prevent pins from bending. If it is returned without the CPU Cap the product may incur a fee to have the product repaired or rejected back to you.
VGA CARDS - MUST be accompanied with the fan/heatsink, otherwise it will be rejected as physical damage.****
A8N SLI Deluxe-If you use only 1 video card with this product, please return the EZ Selector Card so that it may be properly tested as well***
You must write your RMA# on the outside package
. (If you don't write the RMA on the outside of your package your product will be rejected at time of delivery).Attention your package to RMA department. Do not attention your package to an RMA representative, unless instructed otherwise.
Do not include any accessories such as manuals, software, CPU, memory, retention mechanisms or clips, cables, or your original box
. If you send any of the above mentioned items they WILL NOT be returned or replaced.Also to insure proper troubleshooting/ testing, please include a brief description of the problem you are having with your ASUS product, any troubleshooting steps you may have tried, AND your CASE# from technical support if given one.
Please be sure to package return product very carefully to prevent damage during transit.
ASUS is not responsible for losses or damages incurred due to shipping / improper packaging. We recommend two inches of padding all the way around your product itself. You MUST package your product in a box.Physical damage is NOT covered under your ASUS warranty under NO circumstances and automatically VOIDS your warranty on your product. This damage can include any shape or form of corner / edge damage, broken traces, broken CPU socket, and/or burns. If you do send a product in that is physical damaged, you will be notified and the product will either be repaired / replaced for a fee or rejected.
The RMA Process runs approximately 10 BUSINESS DAYS (excludes ALL holidays, weekends, and transit time back to you) from the date your product is RECEIVED AT OUR FACILITY. Customer's are responsible for 1 way freight to ASUS. Our standard shipping back to customer is FEDEX Ground.
ASUS will reject any products packaged in an envelope.
Your Technical support case# . Please keep your case number in hand if you will be needing technical support regarding this issue.
(Technical support: 502-995-0883)**ASUS Computer International (USA) is a warranty repair service center. Please contact place of purchase for credit, refund, upgrade. Asus does not provide these services under any circumstances.
**RMA numbers that begin with (EK)
Ship to address:
ASUS Technology Service
Attn: RMA Dept, RMA# _____________
7100 Intermodal Drive, STE# A
Louisville, KY 40258
To check status please email to
rma@asus.com <mailto:rma@asus.comBest regards,
ASUS RMA Dept.
Posted by Vengeful Cynic at December 1, 2006 09:44 AM | TrackBack