January 05, 2006

Customers Scare Me

I really ought to just start a blog with stories about the various and sundry people who visit my store and say/do retarded things. Maybe it would get better readership and whatnot... a la Acts of Gord. In fact, the temptation is very great, if only because people love reading about that sort of stuff, and I love writing about it... and I love attention.

Anyways... so this lady calls up with her computer and says, "I called SBC (the DSL/phone company) and told them about my computer problem, and they think it's my hard drive."

So do you want a replacement hard drive?

"Umm... maybe... is this one of those places that does computer repair work and stuff?"

(No, I just ask people if they want me to do hardware replacement work to screw with them and then tell them to bugger off.) Yes ma'am... you can feel free to bring it in and I'll have a look at it.

"Can you fix it while I wait."

Ma'am, it may take me 5 to 10 minutes to determine if your problem is, in fact your hard drive, and additional time to ascertain if there are other problems involved and how much it would take to fix them. That's not even counting repair time.

"So you can do it while I wait?"

Ma'am, that's not even counting the potential repair time of imaging the drive across, which could take several hours, in addition to updating Windows, virus removal, etcetera.

"So you probably can't do it while I wait?"

I'd rather you didn't... I'll give you my card so you can call me and I'll get your number so I can call you when it's done.

(She apparently took me very literally, calling at least 5 times over the length of just yesterday to "check up and see if we'd made any progress.")

Posted by Vengeful Cynic at January 5, 2006 04:40 PM | TrackBack