Longview Cable sucks... a lot. You should never get it if you have a choice, and if you already have it, you should get your cable and internet from somebody else. Here is what happened to me: it could happen to you.
Last month, due to an effort to reduce the number of bills being paid out (and the exponentially high risk of accidentally forgetting to send one out), we got direct bill to credit card set up on at least half of our bills: LCTV and CableLynx included. Yes, Cable and Internet are two separate bills, for no reason that anyone can figure, but we had them both billing to the credit card.
Then, because my wife is good like that, she called Longview Cable to verify that the charges were going to be processed on the credit card and life would be good, and she was assured that there would be no problems. This was the 28th of September. Then, on Thursday, October 6, our cable internet went down. Those of you who have LCTV and CableLynx know this isn't very rare, so I called tech support and found myself waiting in a line of 8 people... and after 20 minutes, I deteremined that there must be only 1 tech answering calls. Thus, I used a nifty feature and left a call-back number so that I would hear from them that evening or the next day.
Friday morning I checked my messages (none) and then went off to work, expecting a call. Work was busy and the cares of home slipped my mind, until I returned home to no internet. Pissed off that I had gotten no call, I called up tech support and managed to wait out the line and get through. I was pleasantly suprised to find a competent tech who checked the server I was working through and then paused to check my account, in the space of 2 or 3 minutes. He informed me that my account was on hold and gave me the information to call LCTV about it. Calling LCTV yielded me the information that the accounts people were gone for the day (apparently they leave at 5) and the informative young lad promised to leave them with my number.
Saturday (today), I awoke around 10.30 to no call and no message. Beginning to suspect this was typical of LCTV/CableLynx, I called them. The lady at the other end of the line seemed to be a tad inept... as it took her about 5 minutes to pull up my account. After we got through that, it took her another 5 or so to figure out why it had been disconnected. Once we'd gotten through all of that, she told me that they had already billed me and had somehow disconnected my internet anyways and that she was fixing it. Following this was a rather irritating set of restarting the cable modem 3 times followed by her calling tech support, another restart and renewing my IP a couple times before I finally got internet back. She promised that her boss would call me so we could discuss the wretched service I've gotten from LCTV/CableLynx... but I'm not holding my breath. Looks like I might be calling or visiting on Monday.
Posted by Vengeful Cynic at October 8, 2005 12:06 PM | TrackBackNapalm.
Unless it's a restricted substance, in which case - ... ... uh, I dunno. Napalm maybe?
Posted by: Baba at October 9, 2005 08:46 PMI have had the same type of experience. The bill is paid and posted to my checking account but longview cable can not find any record of it. Another time they shut off service to my house by accident. It is really bad when you shut off a service incorrectly and the only response that is given is "oh, that was the wrong address". DUH!!! No apology was given, just that oh well attitude. And of course they will send out a technician after hours to cut the service but they will not send one out to turn it back on. Nice!!! But sadly this is par for this area, east texas is not an area one wants to live if common sense from those around you is a desired trait.
Posted by: lisa at August 17, 2007 01:16 PMI agree these people stink. During the last two years or so they have cut off my internet service at least 7 or more times because of their accounting mistakes. It is always on a Friday or a holiday weekend. They have never apologized for any of their hidus mistakes. If it makes you feel better you can report them to the Better Business Bureau and the FCC. Both have friendly complaint forms that are easy to fill out online. You will get a case number and a follow up notification. I have been requesting a credit for all the hook up fees down time with my service. We are still in debate. If you have a choice do not use Cablelynx Longview/ Kilgore. It really is a bad company.
Posted by: John at August 18, 2007 03:35 AMMy problems are just starting! As for customer service, GO FISH! To HELL w/u Dannette Roach!!!!
Posted by: WOW at January 28, 2008 05:46 AMLongview Cable sucks big hairy green ogre balls! We have them just for the simple fact that no one else offers high speed internet where we live. I keep looking for someone else that can give me cable service, even if it costs more, but LCTV has a monopoly on our area. I wish SuddenLink or Comcast would bring service to the Longview area, because I'd sign up with them in a heart beat. Or better yet, if Clearwire would bring service to Spring Hill, I'd sign up with them, dump LCTV, and get DirecTV.
When we got the internet through LCTV, I signed up for the 1.5 mbps package, which was offered for $14.99 if we signed a contract. They hooked us up and after 5 tech visits because of the speed, we were informed that 34k downloads was the package that we paid for. The jerk was even brazen enough to ask if I'd like to purchase the next package up. HELL NO!
My advise is, save $100... Get dial up and bunny ears. Least they won't give you as many problems as LCTV, and heck, you might even have a better internet connection.
Could you please remove my comments. I am in the process of filing a suit against them and I don't want it found by them. Thanks!
Posted by: Jenny at April 10, 2008 08:01 PMNo Jenny,
your comments cannot be removed and we have already found them.
Longview Cable.
Yal got off lucky. They said that they would pick up my cable modem when they shut-off my cable before I moved...Well they turned off the cable but the tech didn't pick-up the modem. I called and they said no problem he'd come by and pick it up. Well he never showed up and we moved to Louisiana. I called them up and told them what happened and they said to pay them $75. I refused and said I'd mail it to them at their expense, they of course refused. Now I have a red mark on my credit report for not paying $75 for a modem not worth a nickel. By the way I'm now trying to get a house and because of that I may have to pay a higher interest rate. Wonder if I can sue them for the extra money I'll have to pay plus all the stress and anguish this is putting me through?
Posted by: Jeremy at July 23, 2008 05:09 PM